Thank you for choosing ToolsFreedom (www.toolsfreedom.com).

Since our website provides digital goods (customizable design assets and instant downloadable files), we maintain a strict policy regarding refunds and cancellations. Please read this policy carefully before making any purchase on our platform.

1. Finality of Sale (डिजिटल गुड्स के लिए कोई रिफंड नहीं)

• All products available on www.toolsfreedom.com are digital goods that are delivered instantly via electronic download once payment is successful.
• Because digital files cannot be physically returned or “un-downloaded” after purchase, all sales are final, and no refunds, exchanges, or store credits will be issued.
• We highly recommend that you utilize our real-time online editing/preview tools to thoroughly check your design (including spelling, text alignment, colors, and layout) before completing your payment. ToolsFreedom is not responsible for any user-end input errors or design choices.

2. Technical Issues and Exceptions (तकनीकी अपवाद)

We want you to have a smooth experience. A refund or manual file delivery may be considered only under the following specific circumstances:

• Gateway Failure / Missing Download Link: If your payment was successfully deducted from your bank account/card, but due to a technical error on our website, you did not receive the download link or the design file, please contact us immediately.
• Corrupt File: If the downloaded design file is completely corrupt or defective and cannot be opened with standard software, and our technical team is unable to rectify the issue within 48 working hours, a refund or alternative format will be provided.

3. Order Cancellation Policy (आर्डर रद्दीकरण)

• Instant Processing: Our system uses an automated workflow where the final design is generated and ready for download immediately after payment confirmation. Therefore, an order cannot be cancelled once the payment transaction has been initiated and completed.
• Double Payments: In case you accidentally paid twice for the exact same customized design due to a connection glitch, please notify us within 24 hours with both payment receipts. We will reverse the duplicate transaction after verification.

4. Refund Processing Timeline (यदि रिफंड स्वीकृत होता है)

If a refund is approved by our support team due to an unresolved technical issue or duplicate charge:

• The refund will be credited back to the original payment method (Credit Card, Debit Card, UPI, Net Banking, or Wallet) used during checkout.
• It typically takes 5 to 7 working days for the amount to reflect in your account, depending on your bank’s or payment gateway’s standard processing cycles.

5. Contact Our Support Team (संपर्क करें)

If you face any issues with your payment, download access, or file quality, please do not hesitate to contact our dedicated support desk. We are here to help you resolve any issues manually:

• Website: www.toolsfreedom.com
• Email: support@toolsfreedom.com
• Response Time: We aim to respond to all billing and download queries within 24 to 48 working hours.